ONESolution Computer-Aided Dispatch
Contact us today to learn more about ONESolution.
"Anyone who uses Microsoft products would more than likely be able to adjust and find the software easy to use. The staff likes the new ribbon bar across the top, and the new design of the CAD. It has a different look to it, but the feel of the software is the same as the previous version."
--Terry Bailey, director of Davidson County 9-1-1
Located in the Piedmont region of central North Carolina, Davidson County is home to North America's oldest mountain range, the Uwharrie Mountains in the county's western and southwestern sections. Davidson County 9-1-1 is a consolidated center serving the county's 149,000 citizens. The county has been a user of SunGard Public Sector's OSSI Public Safety Solution since 1998 and in March 2011 made the transition to SunGard's ONESolution Computer-Aided Dispatch (CAD), the latest generation of OSSI.
"It was the additional features that led us to want to move forward," says Terry Bailey, director of Davidson County 9-1-1. "We had just upgraded to Windows 7 and had seen the ONESolution CAD demo, so we were really looking forward to some of the mapping enhancements that come along with ONESolution."
ONESolution's mapping features are a key element of the CAD software, enabling access to both records-based and map-centric user interfaces with Google and ESRI GIS support to organize geospatial information, conduct analysis, and visualize data. ONESolution's intuitive user experience can help improve training comprehension, efficiency, and ease of adoption.
"The ONESolution CAD integrates very well with Windows 7," explains Mr. Bailey. "Anyone who uses Microsoft products would more than likely be able to adjust and find the software easy to use. The staff likes the new ribbon bar across the top, and the new design of the CAD. It has a different look to it, but the feel of the software is the same as the previous version. They knew where to go."
ONESolution will also provide support to Davidson County as they attempt to support regional public safety agencies across jurisdictions. "The Google mapping will allow us to follow a chase as it leaves our county into surrounding counties," explains Mr. Bailey. "We've tried to learn about the maps so that we could follow the chase into the new jurisdiction. Before ONESolution, we were at the mercy of the audio back and forth, but now we can follow with the Google maps as it goes into another jurisdiction."
Though it is still early in Davidson County's implementation of ONESolution CAD, Mr. Bailey is optimistic about the software's ability to help his agency improve efficiencies and increase citizen safety.
"Overall, we do not regret moving to ONESolution," he says. "It was the additional features that led us to want to move forward, and SunGard works hard to correct issues. It feels like a natural progression."
Contact us today to learn more about ONESolution.